Politique d’expédition

At NEA, we are committed to delivering your orders in the most efficient and reliable manner. Below are the details of our shipping policy:

1. Shipping Locations

• We currently ship to all regions within Egypt.

• International shipping is available to selected countries. Please check our website for the list of countries we serve.

2. Processing Time

• Orders are processed within 1-2 business days after payment confirmation.

• Orders placed on weekends or holidays will be processed on the next business day.

3. Delivery Time

• Standard shipping: 2 days.

• Express shipping (To all regions within Cairo):Same day.

4. Shipping Charges

• Shipping fees are calculated at checkout based on your location.

5. Order Tracking

• Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your shipment’s progress.

6. Damaged or Lost Packages

• If your package is lost or arrives damaged, please contact us immediately. We will work to resolve the issue promptly.

7. Customs and Import Taxes

• For international orders, customers are responsible for any customs duties or import taxes applied in their country.